Dear Dr. Kissins~
I was appalled at my last appointment by the way you treated me. I waited an hour and 45 minutes for a 1 minute and 35 second appointment. I timed it. That whole time I was waiting I had to go to the bathroom and your receptionists wouldn't let me go because "the nurses have a hard time keeping track of samples." I can't believe you walked out of the office... while I was talking to you. I get that you're busy. You constantly remind me. But you are busy because you have clients that need you. I used to feel like I need you. But now, you are making me feel like I'd be better off without you. You called me the wrong name. I'm Patty not Jenny. My baby is due in July not... "in the next week or so." Did you even look at my chart before you blew in and out? I went, and paid extra, and got the special ultrasound you ordered. You had no clue what I was talking/asking about. You said "we might be able to talk about it next time." What's wrong with right now? I'm here, I've been waiting. I would like to know what your take is on the technician's report. When you asked me if I had any headaches, nausea, or vomiting I said no. Then I started to tell you about something that was concerning me. You cut me off and said, "You ARE pregnant." Am I supposed to take that as what I was experiencing is normal? I'd like some assurance. I'd like some peace of mind. I'd like to know that the $3,500 you are going to charge me at the end of all this is worth it. Because for this first 7 and a half months- it hasn't been. You have done nothing beneficial for me. You have never fully answered my questions even when I press for more information. "Don't worry about that" and "You are doing just fine" are not answers to questions. In case you didn't know that. I have always waited more than an hour to see you and have never spent more than 10 minutes at an appointment. I think that's pretty awful service. I've talked to you before about the "special treatment" I need- since obviously getting questions answered and feeling assured is "special" by your standards... and you seem to have forgotten that along with my name. I'm sticking this out with you. Because it's about my baby getting here. And I can do that without you. I know he is healthy. But, just know, I don't think you are a good doctor. You overbook your patients. You make me feel worthless and like I am wasting your time. I will not be back.
Respectfully,
Patty
Shortened Version:
Dearest Dr. Kissins,
You stink.
Love,
Patty
7 comments:
Ah, I'm so sorry! She has terrible bedside manners.
I HATE HER, I hope she trips and falls down the stairs!
I still say it's not too late to switch...
I hope you really send this letter to your doctor. They all could use a wake up call some days. I am really sorry that you have to feel this way.
send it... nay, express mail it.
I'm with Karlenn, you need to change. You have the right to get the care you are paying for. Most important I'm not sure it's good for your baby and you.....! The lack of care and concern from her is scaring me!
I'm sorry you're not having a good experience with her. I love her, but I guess everybody is different. I find that if you make your appointments in the morning you can get in and out in an hour and they're in the room with you for a lot longer. I usually see Serena, the PA and she is always probing me to ask questions and making sure she answers them all before she leaves. I think Dr. Kissins has taken on too many patients in the last couple years though. I always wonder what they're doing while I'm waiting in the room though. I can hear them laughing and talking, but I've never waited that long before so it hasn't bothered me as much.
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